FAQs
Do I need to have an account to order a part?
No. You can go through the checkout process as a guest. However, we strongly recommend creating an account as it's easier to track order status, view previous orders, etc.
What are your Customer Service hours?
Our hours are Monday-Friday 8am EST to 4 pm EST
How long does it take for a part to arrive at my door?
It depends on what you order, the shipping method you choose, and your location. Most orders will arrive in 2-5 days.
Do you ship outside the US?
We do not currently offer international shipping.
What shipping methods do you offer?
- Ground Shipping
- Standard Shipping
- Expedited Shipping
Can I track my package?
Absolutely. We will email you your tracking information as soon as we ship your order. You can also sign up for SMS shipping notifications at checkout.
What payment methods do you accept?
We accept all major credit cards and PayPal.
How do you protect my credit card information?
All orders placed online are encrypted. We also use PCI compliant processes to ensure credit card information is safe.
What if I can't get my card to go through and I know it should work?
Due to an unusually large volume of Fraud Orders at certain times, we implement additional layers of protection. While this makes it harder to place your order, it also offers more protection for credit card holders everywhere. The most common reason for failure is that the information is not entered correctly. Your info must match the info on file with your card exactly, both CVV code and your address information. Any discrepancy can result in a card failure.
What do I do if I need to cancel my order?
An order, or a portion of an order, may be cancelled up until the time it is shipped and is no longer in our possession. Please contact us. A restocking fee of 15% may apply.
What happens if you send me the wrong part?
Please visit our returns page for details.
What happens if I order the wrong part?
Please visit our returns page for details.
What happens if I need to return or exchange a part or core?
Please visit our returns page for details.
What if the part is broken or damaged during shipping?
Please visit our returns page for details.
Do you offer a warranty?
Yes. All of our OEM parts are backed by Ford Motor Company's 24-month, 24,000-mile warranty.
How do replacement parts affect my vehicle’s warranty?
Purchasing OEM parts, like those sold on FordPartsOnSale.com, will not affect your vehicle's warranty.
How can I be sure the part I need will fit my vehicle?
Contact us with your questions. We’ll gladly check your car's VIN to make sure you get the right part.
How come I didn't receive as many pieces of hardware as I expected?
Unless otherwise specified, all hardware (screws, nuts, bolts, clips, washers etc) comes as 1 pc, not a bag with several pieces. We try to remove incorrect OEM photos and make notes, but there are hundreds of thousands of skus and they change all the time. Please let us know when you place your order if you are unsure and we'll respond before filling your order.
Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?
Not all aftermarket parts are created equal, but OEM parts are. OEM stands for Original Equipment Manufacturer and means that the parts are directly from the factory. They may be a little more expensive, but this assures you the part will be made to your exact vehicle's specifications. OEM parts also typically come with a warranty, whereas aftermarket parts don't. It's simply not worth the risk to purchase aftermarket parts - you may end up paying less up front but the costs down the road could be significant.
Do you charge sales tax?
Since our business is based out of the state of New York, we do charge sales tax on orders that ship to New York addresses.